Your Feedback Wanted

By Ionut Trestian
Feedback from our Lockboxerusers is extremely important. In fact the very process in which we have designed and built Lockboxer was at all steps centered on usability feedback collected from an enthusiastic group of testers.We continuously want to improve Lockboxer and as such, your feedback is always extremely important to us. For this, we have incorporated in Lockboxer a widget that links to Feedback. Using it is simple: on the main page of the website you can click the black vertical “Feedback” button located on the left side.The widget is essentially a comment box where you can enter whatever feedback you find appropriate for Lockboxer. It can be anything: problems you experience with the service, features that you find useful and you would like incorporated, or just a note to say hello. You can categorize the feedback into several types including Idea, Question, Problem, and Praise. Feel free to enter your feedback in the comment box, give it a short title and a smiley face if you feel like it :).

We use Get Satisfaction to help us with our feedback community. In order to finish a posting on Lockboxer, Get Satisfaction needs a way to establish your identify in order to avoid spamming. The good news is that a lot of forms of logins are possible. You can use your Facebook account, your Gmail account, your Twitter account, your Windows Live account, and for the tech savvy even OpenID’s are accepted.

After Get Satisfaction establishes your identity in the way we described above you are basically done. You can choose to close the widget and go back to Lockboxer or view your posting on the Get Satisfaction community page for Lockboxer.

As you can see from the above process, giving feedback for Lockboxer is incredibly easy and we encourage you to do so! As for us, we are committed to incorporating the feedback we get into useful Lockboxer features such that our users get the best user experience possible.

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The Price is Right … For Your Unwanted Stuff

By Kylie Gilbert

Once you’ve figured out which option you want to use to sell your stuff, there’s still the dilemma of how much it’s worth.  Finding the right price is important for ensuring that your item will actually sell, and not just sit out in cyberspace- and keep taking up room in your closet!

Step 1: See What’s Out There

Your first step is to check out the competition.  This comes into play if the item you are selling is currently worth more than what you originally paid.  However, some things are just more popular than others and can therefore be sold for more.  On eBay, you can conduct a search for the item you are hoping to sell, and see if there have been any bids and if so, how much the item has gone for.  You can get the prices of many used auction sites, including eBay, on Lockboxer. You may have an idea in your mind of how much your favorite Pez dispenser is worth, but sadly everyone else may not feel the same.

Step 2: How Much Is Your Item Worth New?

In addition to checking out the competition, you also need to see how much your item is worth new if you are not selling something that has undergone immense appreciation- like baseball cards, which may be worth thousands of dollar a pop.  Clearly, no one will want to buy your item (even if it has been barely used) if it is so close to the price they can pay in a store without the hassle of buying from a stranger behind a computer screen (as friendly as you may be). You can check out new prices on Lockboxer, too.

Step 3: Significantly Reduce the Price

Once you know how much the item is selling for new, you should cut this price in half or even more depending how close to new your item is and how badly you want to sell it.  If the item is new with tags, including the original retail price in your description (along with brand names and other key words to make your item is easily searched and recognized) can also be a good idea.

Step 4: Consider other options

There’s another option as well that some may not think about.  In some circumstances (or if all else fails) you may actually want to donate your items rather than sell them. If you itemize your taxes, you can deduct the assigned value of what you are giving away and still clean up clutter and get something in return- even if it isn’t cash in your pocket directly. You can easily make a donation list through Lockboxer.

Other websites that were helpful and informed this blog:

20-Something Finance

eHow

A Note on Lockboxer Security

By Ionut Trestian

For Lockboxer, security is essential.

First, we understand that our clients want the best experience in terms of availability, reliability, and ease of use when using our service. And we understand that trading security for any of the above is unacceptable.

We also understand that security is an ongoing race. The recent
attacks on PayPal, Visa, Mastercard, and the Sony network have not
only cost the involved companies a great deal of money but they have
also shown that given the circumstances, any service can become vulnerable at some point in time. Security is not a one-moment thing, such as a component that you acquire, but a constant battle in which we are committed to both keeping our software components patched, bug-free, and up to date and to using the latest security products and practices.

Lockboxer security is based on these points:

–      GeoTrust SSL certificates. GeoTrust guarantees that when your computer interacts with Lockboxer, it is indeed Lockboxer that you are dealing with and not an impersonator trying to get access to your sensitive information. This is the age of scam attacks. We all are the targets of large amounts of spam emails that guide us to websites that try to steal our information. We therefore want to make sure that our users get the maximum protection available.

–       Secure servers. We use Amazon S3 for storing user information.
During one of the latest hacking campaigns carried out by the
Anonymous group, Amazon was the only service that they couldn’t take
down. They managed to take down several Swiss financial
institutions, PayPal, Visa, and Mastercard (the reason being that all
of the above companies have cut the accounts associated with
WikiLeaks).

–     No sensitive information required for using Lockboxer. We do not
store credit card information (we only hand it to Authorize.net for
processing). We also do not require the actual physical address of
users (not even for our paying customers) so an address will never be linked to the stuff in someone’s home.

–     Our team members regularly test the security of Lockboxer. We have team members dedicated to regular tests of Lockboxer security to make sure that we are ahead of any of the bad guys.

One final thing to remember is that we will never ask for your
Lockboxer credentials via e-mail. If you do receive an email that
looks like it is coming from Lockboxer asking for such information, do not respond.

Tips for Selling your Stuff Online

By Kylie Gilbert

Nowadays, it seems like you can buy almost anything imaginable online.  Browsing through eBay, one can find items ranging from practical to just plain out there.  More and more people are catching onto the idea of selling their stuff online and turning their ‘trash’ into another man’s treasure.  Afterall, Princess Beatrice turned her fashion mistake at the royal wedding into the well-published sale of her hat for $130,000.

Despite the appeal of selling your stuff online, there are some important steps to follow to make sure that your sale is carried out successfully and that you and the buyer are both happy with the ultimate transaction.

After you decide how much you want to sell your item for (you can use Lockboxer to find new and used prices), there are many different options that you can choose from to actually sell your item.

Avenues for Success

1. Sites like Amazon, Half.com, or Lockboxer (where you can sell to eBay)

Amazon and Half.com are great for stuff like books, movies, music, and games.  You can sell your items at a fixed price, and you list your items here in exchange for a percentage of whatever the item sells for.  This is definitely worth if it you’re trying to get rid of something quickly because these sites are extremely popular and frequented often. You can also sell directly to eBay through a fixed price auction by using Lockboxer.

2. Set up a Storefront

Along these lines, you can also set up your own storefront for a monthly fee through places like Amazon, eBay, and Yahoo Shopping, which will also bring your item traffic.  Shopify is another option that allows you to set up an online store to organize and sell your stuff and accept credit card payments.  You can choose which plan you want depending on your usage.

3. Classifieds sites

This is another option, which may be best if your item is hard to ship and you need the buyer to actually come pick it up. Craigslist, Facebook Marketplace and Google Base are all popular options, and you can use as many sites as you want to post your classified ad at the same time.

4. Auction sites

Auction sites are another popular route, with eBay being the most widely used. The difference in this situation is that you are contractually bound to sell the item to the winning bidder (which means you should only list on one auction site at a time). This is also where pricing your item right comes into play.

Final Steps

1. Creating your description

Whichever option you choose, make that sure the description you include is descriptive and accurate.  If someone thinks they’re getting your Pokémon cards in ‘mint’ condition they won’t be happy to find them in acceptable condition at best.  Get right to the point.  No matter what, make sure you include pictures so the buyer knows what they are getting.  Most buyers will be much more likely to purchase an item with a picture, even if they can buy it slightly cheaper without one.  No one wants to make a gamble when it comes to buying other people’s used stuff.

2. Carrying out the Transaction

As far as actually carrying out the transaction, cash should be your first choice of payment if you are meeting the seller in person.  Most sites use PayPal now, which is a reliable way of allowing users to pay with a credit card.  Verifying payment is a smart thing to do before sending out the item, as is shipping the item with insurance and a tracking number so that you have covered all of your bases.

What does all of this mean? Choose the option that best fits what you’re selling, and how often you want to sell things.  Setting up a storefront might be useful for some, but too much work for others.

The bottom line is, you have a whole boatload of options to choose from for getting rid of all that junk that’s just taking up valuable space right now.  And once the money rolls in, you’ll have even more options for how you want to spend it.

Here are some great sites to check out that helped inform this blog:

http://www.ofzenandcomputing.com/zanswers/726

http://www.ehow.com/how_136987_sell-stuff-online.html

http://www.readwriteweb.com/archives/6_ways_to_sell_your_stuff_online.php

http://www.shopify.com/

Lockboxer FAQ

Getting Started

What is Lockboxer? Lockboxer is the best free way to find out what your things are worth. Once you look up the real value of your stuff you can sell, share, donate, or protect your stuff with a home inventory. You can do so much with your things when it’s stored on Lockboxer and no longer stuck in your garage or basement.

How does it work? Use Lockboxer to sell, donate, or make a home inventory. Type in a product and you’ll see search results. You can search for just new or used prices using Advanced Search. You can easily edit the item’s price in your lockbox. Lockboxer uses the product search technology from Google to power these product searches.

How can I look up prices for free on Lockboxer? Anyone can use Lockboxer to look up prices for free and make a lockbox to store information about their stuff. They can have unlimited storage for $1.99 per month, or stay under the 50-item limit and continue to use Lockboxer for free.

Using Lockboxer

Do you pay to use Lockboxer? Looking up prices and making a lockbox is free. You can store up to 50 items without paying anything. You can maintain a free account on Lockboxer by deleting items to stay under the limit. By becoming a member, you can get unlimited storage on Lockboxer for just $1.99 per month.

Why do I need a Lockboxer account? After you put in the work to look up a list of stuff we want to be sure the list is saved. We ask you to put together an account and then we save it for you. The account will ensure your security and privacy. You’ll need to pay for the account if you want to save more than 50 items.

How do I set up an account? It’s easy. Once you look for the price of any item, your list will be started and we’ll prompt you to save it after you’ve entered 5 items. On the left side of the list is an area where you can save your list and set up an account. If you have any problems or want to ask a question you can always email us at admin@lockboxer.com. 

Can I pay monthly for a subscription? Yes! You can pay a monthly fee of $2.99 and we will automatically charge your card each month. You can cancel anytime (but we hope you’ll stay with us). You can pay $1.99 per month (a 33% savings) by paying annually.

What if I want to pay a one-time fee? You can pay a one-time fee of $199 for a lifetime membership to Lockboxer. How did we get this number? You can pay $2.99 per month for a monthly subscription or $1.99 per month for an annual subscription. If you want to pay only once, it’s $199, which is essentially 9 years at the annual rate (even though it’s a lifetime membership you’ll only pay for 9 years).

Troubleshooting and Feedback

How do I make a suggestion for Lockboxer? We would love to hear any and all of your suggestions! Please click on the handy “Feedback” box on the left side of each page and file your suggestion under Idea, Question, Problem, or Praise. We listen to all of your suggestions to make Lockboxer better.

How do I report a problem with Lockboxer? There are a couple of options. You can click on the handy “Feedback” button on the left side of the screen and then type in your problem into the Problem area. You can also email us directly at admin@lockboxer.com. Either way, we’ll get it and be sure to respond.

Data Security

Is it safe to store my information on Lockboxer? Yes, it is absolutely safe and secure to store your information on Lockboxer. We use GeoTrust SSL certification to ensure that our privacy and security practices are up to speed. We have very secure data servers and even have a member of our team perform routine security tests on our site.

General Information 

What does Beta mean? We use the Beta term to acknowledge that while Lockboxer’s features are all intact, we want to get more feedback from users like you. We want to make sure the messaging and all areas of the website work just right. If you have a suggestion, please let us know using the “Feedback” tab on the website.

Who runs Lockboxer? Lockboxer was started by Jennifer Morehead, an internet entrepreneur, along with a talented group of people. Jennifer noticed that it was hard to put together a home inventory and wanted to create a solution to make the process easier. Lockboxer lets you put together your home inventory and then rewards you by letting you manage your stuff.

How did you come up with the name Lockboxer? Lockboxer started as a company aimed at helping people put together a home inventory and so the original name was Property Lockbox. Then we started developing really cool technology to help people find details about their stuff quickly and felt it had a broader appeal. So we re-tooled Lockboxer to help people sell, donate, make a wish list, and also make the home inventory. We wanted a name that was fun, original, and different so we picked Lockboxer.

Protecting Yourself with Lockboxer

By Kylie Gilbert

Mother Nature can be devastating, as we’ve seen in the recent tornadoes, in Alabama in April and Missouri in May.  There is no way to see these things coming, but you can try to prepare as best as you can now so that if such a tragedy strikes you have one less thing to think about in the aftermath.

As you begin to start over after such a disaster, insurers will need a list of what you need to replace, which can be an overwhelming task. This is where starting a home inventory now comes into play.  And Lockboxer can provide a quick and easy way to do this.

Lockboxer lets you upload pictures and track details about your stuff.  Once you create your inventory, you have the option to sell your stuff, donate it, or share it with others, all by using Lockboxer.

It is a good idea to document the items in your home with as many pictures you can.  When it comes to jewelry, family heirlooms, and other one of a kind items, it is especially important to have photos, so use your digital camera and go crazy.   You should also include the make, serial number, date purchased, and purchase price, as well as any other details about the item. Update your inventory as often as possible, and at least once a year.

Your home inventory will always be accessible on Lockboxer. You can print out a hard copy to have for your records.  You should also keep a list of your insurance policy numbers and the phone number of who to call to report a claim with the inventory. You can file this within the Documents section of your home inventory on Lockboxer.

While no one likes to think of the worst, everyone should complete a comprehensive home inventory in case of a disaster.  Let Lockboxer provide you with peace of mind.

Other good resources:

– http://www.wisebread.com/rebuilding-after-a-disaster-create-a-home-inventory-now

– http://pubs.ext.vt.edu/2903/2903-7023/2903-7023.html

http://kchomeinventory.com/HomeInventoryNews.htm